As the Senior Director of the Center for Performance Improvement (CPI), Jordan manages a team of highly skilled internal consultants, project managers, quality and process improvement experts. CPI performs engagements across MaineHealth and Maine Medical Center. CPI is also responsible for the roll out of the MaineHealth “Operational Excellence,” a culture of improvement based management system.
Jordan has a PhD in Engineering Systems from MIT with a focus in Healthcare Systems Engineering and Lean Enterprise Transformation. Prior to MaineHealth Jordan served as a Sr. Staff engineer with the New England VA Healthcare System and as an Adjunct Clinical Professor of Healthcare Operations Management at the Boston University School of Public Health.